Refund policy
Last updated: November 11, 2026
Returns
You may return any item purchased on camaruche.co within 14 days of the delivery date.
Items must be returned in the same condition they were received: unworn, unwashed and unaltered, with all original tags attached, and in their original packaging. Items that do not meet these conditions will not be accepted and will be sent back to you.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Complete the Return Form before returning an item. We will review your request and email your return authorization and a prepaid return label.
Return labels are provided free of charge for orders within the United States. [For orders outside the United States, you are responsible for return shipping costs.]
Preorders
Preorder items ship by the estimated date shown on the product page. You may cancel a preorder for a full refund at any time before it ships by contacting hello@camaruche.co. Preorder items are covered by the same 14-day return policy as all other items starting from the delivery date.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing and website at the time of purchase. Items that have been worn, washed, altered or returned without their original tags are not eligible for return.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
We do not offer exchanges. To exchange an item, please return it for a refund and place a new order.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within [10 business days]. Your bank or payment provider may need additional time to process and post the refund. Original shipping charges are non-refundable.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return or report damaged items, please contact us at hello@camaruche.co or use the contact details in our contact information policy.